Enhanced Primary and Community Care (EPCC) programme

Written by Mark Fletcher. Posted in Uncategorised.

New online consultations launched and access extended to primary care

A priority for the programme is to provide sustainable primary care services and good progress has been made recently in improving access to primary care for patients and freeing up more time for GPs.

A new online consultation system is being piloted by 24 GP practices across Staffordshire and Stoke-on-Trent to improve access for patients and make the best use of clinicians’ time. Together We’re Better’s partners are working to make GP online consultations a reality for all, offering alternative options to patients and carers, whilst saving time and money in general practice.

Online consultations take approximately seven minutes for the patient to go through the process, and offer many benefits, such as the option for patients to review self-care options before submitting a request for consultation. The 24-hour system can be accessed via a practice’s website. More information is available here.

Patients across Staffordshire and Stoke-on-Trent are now also able to access primary care services for longer under a new NHS initiative. GPs are working together to offer extended opening hours for same day and pre-bookable appointments for an additional four hours per day until 8pm each week day and Saturday and Sunday mornings.

All practices must be able to direct patients to the service and offer a choice of evening or weekend appointments in the same way they offer core hours appointments. You can read more about this here.

In addition, more than 20 practices across North Staffordshire and Stoke-on-Trent have completed the national Productive General Practice (PGP) Quick Start programme; designed to help practices release more time to care for patients – more information about PGP, including a helpful video is available here.

Finally, with regards to the EPCC programme’s ongoing work on the future of Community Hospitals in the south of the county, discussions are ongoing with the recently formed University Hospitals of Derby and Burton Foundation Trust in terms of the options for both Samuel Johnson in Lichfield and Sir Robert Peel in Tamworth. This forms part of Together We’re Better’s draft scope of public engagement, which is due to get underway in spring 2019.

Privacy Policy

Written by Mandip. Posted in Uncategorised.

(1) General:

Together We're Better takes great care to safeguard personal data provided by its patients and processes such data fairly and lawfully in accordance with the Data Protection Act 1998.

We do not capture and store any personal information about individuals who access this web site, except where you voluntarily choose to give us your personal details via email or an on-line form.

In these latter cases, the personal information you give us is used exclusively by us for providing you with current and future information about our services.

We do not pass any of your personal information to outside organisations and/or individuals, except with your express consent.

(2) This Privacy Policy:

This privacy policy was made using an SEQ Legal privacy policy template created for http://www.employmentlawcontracts.co.uk.

(3) Personal Information:

You have a right to know about the personal information that we hold about you. You also have the right to have your data corrected or deleted. Please direct all requests and/or queries about our data protection policy to our General Manager. Our address can be found here.

(4) Use of Cookies:

A cookie is a small piece of information sent from a web-site to your computer where it is stored on your hard drive. Most web-sites send cookies of some description. Most browsers will allow you to disable cookies; you will still be able to move around the site as normal if you do decide to disable cookies.

Information on our use of cookies on this website can be found in our Cookie Policy.

(5) What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);

(b) information relating to any transactions carried out between you and us on or in relation to this website, see Online Applications & Comments / Suggestions form below;

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

(e) any other information that you choose to send to us;

(6) Using your Personal Information:

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) enable your use of the services available on the website;

(c) send transaction confirmations by email;

(d) send you general (non-marketing) communications;

(e) send you email notifications which you have specifically requested;

(f) send to you our newsletter, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require these communications);

(g) deal with enquiries and complaints made by or about you relating to the website;

We do not pass any of your personal information to outside organisations and/or individuals, except with your express consent.

(7) Disclosures:

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(8) Security of your Personal Information:

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password and firewall protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology (excluding our Comments & Suggestions form & Patient Forum).
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(9) Contact / Comments & Suggestions Form:

This form sends a non-secure free-text email to us and should therefore not be used for any confidential purpose. It has a similar security level as sending an unsecured email message from your email application (e.g. Outlook Express). You are under no obligation to use this form. If you do not want to use it, please post your comments and/or suggestions to our General Manager at our postal address.

(10) Email List Subscription & Unsubscription Forms:

This facility allows us to store your email address. If you no longer wish us to keep your email address, please use our unsubscribe form. You are under no obligation to use this facility.

(11) NHS Membership Scheme Joining Form:

This form sends a non-secure free-text email to us. It has a similar security level as sending an unsecured email message from your email application (e.g. Outlook Express). You are under no obligation to use this form. If you do not want to use it, please download and post the application form that can be found on the membership page. Alternatively, contact us and we will send a form to you by post.

(12) Policy Amendments:

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(13) Your Rights:

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

(a) the payment of a fee (currently fixed at £10.00); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(14) Third Party Websites:

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(15) Updating Information:

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(16) Contact:

If you have any questions about this privacy policy or our treatment of your personal information, please write to our General Manager, our postal address can be found here.

(17) Data Controller:

The data controller responsible in respect of the information collected on this website is Websites for General Practice (Websites4GPs).

Our data protection registration number is [number].

Cookie Policy

Written by Mandip. Posted in Uncategorised.

The use of websites sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity

www.aboutcookies.org gives more information and an explanation of how how you can delete and control the cookies that are stored on your computer.

Our use of cookies
Together We're Better uses cookies for collecting non-personal user information from the site. Our website does not collect any information about you except that required for system administration of the website. If you choose not to accept the cookie, this will not affect your access to the majority of facilities available on our website.

Although your browser may be set up to allow the creation of cookies, you can specify that you be prompted before a site puts a cookie on your hard disk, so that you can decide whether to allow or disallow the cookie. Alternatively, you can set your computer not to accept any cookie. Instructions on how to do thos for your browser can be found on the About Cookies website.

Our website uses Google Analytics code to gather statistical information. Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. For more information on how Google Analytics processes this information, visit www.google.com/analytics.

Cookies on http://www.twbstaffsandstoke.org.uk/ from other companies & social networking websites
During your visit to the site you may notice some cookies that are not related to http://www.twbstaffsandstoke.org.uk/. This happens when you visit a page with content embedded from a third party (for example YouTube videos) or use some of the links to social networking sites. These websites may place cookies on your computer.

Together We're Better does not control how a third party uses their cookies. You should check these third party websites’ privacy policies for more information about their cookies if you are concerned about this.


Written by Mandip. Posted in Uncategorised.

The website aims to reach AA standard in line with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) version 2.0.

Although efforts to cover as wide a range of issues are made, we understand that we are not able to address the needs of people with all types, degrees, and combinations of disability.

We hope that you're enjoying using this website and are not experiencing any problems. However, if you do have difficulty viewing the site, there are some things you can do to make it easier. You can change the settings of your browser to better suit your needs.

How to make changes

NHS Choices, the national NHS Website have worked in partnership with AbilityNet, a national charity that helps disabled adults and children to use computers and the internet. Their Help with accessibility guide provides comprehensive, step-by-step instructions on how to adjust your computer and browser according to your needs, such as for sight or hearing problems. This includes information such as how to make the text larger in different browsers, change your keyboard or mouse settings, or increase colour contrast.

Get help with accessibility

Sustainability and Transformation Plan

Posted in Uncategorised.

Staffordshire and Stoke-on-Trent along with every other area of the country, have been asked by NHS England to put together a plan as to how we will improve the quality of health and social care tailored around our local population and reduce financial deficits across Staffordshire and Stoke-on-Trent. These plans are known as ‘Sustainability and Transformation Plans, or ‘STPs’ for short, and they focus on how our local health and social care services will evolve and become sustainable over the next five years in alignment with the NHS Five Year Forward View vision of better health, better patient care and improved NHS efficiency.

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